Please email us at support@aetheradesign.com. We will answer you within 24-48 hours.

To start a return, you can contact us at support@aetheradesign.com Please note that returns will need to be sent to the following address: 120 East 34th Street, New York NY 10016, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at aetheradesign@gmail.com. 

Up tp 5 business days from the date of shipment.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@aetheradesign.com

We guarantee a lifetime warranty. If there is an issue with your piece, please contact us at support@aetheradesign.com.